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Frequently Asked Questions
Shipping
We do not offer local pickup or delivery at this time.
All in-stock items will ship within 5-7 business days. Once shipped, you will receive your item in 3-5 days, based on USPS shipping times.
Our flat rate shipping is $7.99 via USPS, however if you spend $50 or more, your order qualifies for free shipping!
At this time, we are unable to ship our products internationally. We hope to be able to expand our shipping in the future. Be sure to subscribe to our newsletter for all future updates.
Returns
We have a 14-day return policy, which means you have 14 days after the postmarked delivery date to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with all seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for any return shipping fees, which will be deducted from the total refund amount.
To start a return, log into your customer account here and request a return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Due to the nature of our products, we do not resell any products that are returned to us.
Products
All of our products are handcrafted in our homes. We are a small business based out of Kentucky!
Yes, many of our products are vegan! Please refer to the ingredient lists on the individual product pages to determine if a certain product fits into your lifestyle.
We are always thinking of and crafting new product ideas. We hope to be your go-to source for all types of handcrafted personal care products, home cleaning products, and more. As we perfect new products, we will absolutely be offering them on our website.
Be sure to subscribe to our newsletter for all future product updates!
We'd love to hear from you! Please contact us using the form on our contact page or send an email to lyvingsympatico@gmail.com